In light of the coronavirus and its impact to the Department’s services, plans and
preparations are occurring to help ensure continued operations with reduced workforce
availability. This action is being taken in accordance with the President and the Texas
If you are unable to get in contact with one of our team members after selecting an
option via phone, please leave a message and a representative will get back to you as
soon as possible. You may also send an email to
We have been working closely with the FBI to remain informed of any impacts relating to
FBI criminal history record information. The following was provided to DPS by the FBI:
“Prompt, accurate responses to criminal history inquiries are critical to the FBI’s
mission. In light of the coronavirus and its potential impact to the FBI’s services,
plans and preparations are occurring to help ensure continued operations in case of
drastically reduced workforce availability. Although delayed response times for
certain types of inquiries may occur, many criminal history inquires will proceed in
a fully automated fashion. The FBI will keep you abreast of specific impacts to our
The Department is continuing to monitor the current public health situation and is in
constant communication with IdentoGo. As FAST has been a critical program for
the Department and state, it remains a high priority; therefore, the Department expects
FAST locations to be available to provide fingerprinting services for as long as we can
ensure the safety and well-being of the public. However, as of March 16th, IdentoGo has
experienced some closures of their partner sites across the state. IdentoGo has been
communicating with the Department regarding FAST location closures and the Department
will communicate those closures to stakeholders and customers as we become aware of
For the safety of our customers and IdentoGo partner locations, the Department has
requested that IdentoGo and its’ partners implement recommendations regarding
sanitization of workstations, public areas, and that agents employ any personal
protective equipment (PPE) that is available to them.
IdentoGo has provided the following instructions to their employees and partners which
highlights their commitment to the safety of the public as well as the continuity of our
"IdentoGO continues to monitor the evolution of the COVID-19 (commonly referred to as
Coronavirus) pandemic and continues to follow international guidance from the World
Health Organization (WHO), Centers for Disease Control (CDC) as well as health bodies.
We value the health and wellness of our Enrollment Agents and our Customers. As a
result, we are taking the highest precautions to ensure proper safety measures are in
place. Please adhere to the following guidelines indicated below to reduce exposure.
For further information, please visit the WHO and CDC webpages to access the latest
updates on the COVID-19 virus. In addition, during this critical period, we urge
everyone to practice good hygiene - please look through the WHO’s recommendations to
Applicants and Enrollment Agents should sanitize hands with an alcohol-based
hand sanitizer or wash them with soap and water after each enrollment.
The fingerprint platen should be cleaned using only paper towels and Windex
with ammonia. Alcohol based products such as Clorox Wipes, Lysol, Purell or
isopropyl will damage the platen surface.
Clean and disinfect the enrollment work surfaces (excluding the platen)
regularly with normal disinfectant products.
Take time to clean the enrollment area equipment, surfaces, door knobs and
public areas regularly.
Avoid shaking hands, hugging or any unnecessary contact.
Maintain at least 3 feet distance between yourself and anyone who is
coughing or sneezing.
Avoid touching eyes, nose and mouth.
Make sure you, and the people around you, follow good respiratory hygiene.
This means covering your mouth and nose with your bent elbow or tissue when
you cough or sneeze. Then dispose of the used tissue immediately.
Stay home if you feel unwell. If you have a fever, cough and difficulty
breathing, seek medical attention and call in advance. Follow the directions
of your local health authority.
Stay informed on the latest developments about COVID-19. Follow advice given
by your healthcare provider, and your national and local public health
authority on how to protect yourself and others from COVID-19.
As information becomes available, or as the situation progresses, the Department will
ensure to provide our customers with any new updates.
What is FACT Clearinghouse?
The FACT Clearinghouse is a repository of the DPS and the FBI fingerprint-based criminal history results.
The FACT Clearinghouse allows an authorized entity access to a consolidated response of the DPS and FBI criminal history fingerprint results, including an electronic subscription and notification service for new arrest activity on subscribed persons.
Only persons processed through Fingerprint Applicant Services of Texas (FAST) are eligible for FACT. FAST is a service of the DPS that provides the electronic capture and submission of fingerprints for a fingerprint background check.
Fingerprint-Based Search Results
The criminal records stored at the DPS and the FBI are based on fingerprints submitted at the time of arrest.
The DPS and the FBI use Automated Fingerprint Identification Systems (AFIS) that take an electronic image of fingerprints submitted by FAST and compares it to fingerprints of persons previously reported to the DPS and the FBI as having been arrested in Texas or elsewhere in the Nation.
The DPS and the FBI have criminal history files of all arrests, prosecutions and court dispositions, if they have been reported to the DPS.
When a match is identified through either AFIS, the corresponding criminal history record is pulled from the DPS or the FBI system. FACT displays both results in one location.
The subscription service notifies an entity of new activity to a Texas criminal history record and now with the implementation of FBI Rap Back, new activity on an individual’s national criminal history. Not only will the subscribing entity receive notifications of events that occurred within Texas, they will also receive notifications of events that occurred elsewhere in the nation.
Events that can generate a notification are arrests, record updates, Sex Offender Registry activity, and death notices. These notifications will help eliminate the need to re-fingerprint employees to determine if new activity has been received after the initial check.